Most orders will ship within 5 business days. On occasion, it may take an extra day or two due to sickness, vacations, power outages, or other items beyond our control. If we encounter a delay in which it would take longer excessively longer to ship (ie- we are on vacation and out of the office), we will notify you. *Please note that if you purchased a pre-order, custom, or personalized item, there will be delays in shipping. If you purchased in stock items as well as pre-ordered items, your order will not ship until all items are ready UNLESS you contact us and opt to pay for additional shipping to receive in stock items sooner. (Local pick up items will be available for pick up on in stock items).
Please do not send a message asking when your item is ready for local pick up or telling us when you will come pick up. You will get an order fulfillment email when your order is ready for pick up. To be honest- while it says "we" throughout this policy, this is mostly a one woman business and that one woman is a work from home mom who can only do so much in a day.
Once your purchase has shipped, it may not be changed or cancelled.
Thank you so much for shopping with us! While we hope that you will love every item you order, we understand that sometimes that super cute item you've been waiting for doesn't fit quite right. In that case, follow our return policy below for items that need to be exchanged or returned.
If for some reason your item doesn't work out, please carefully read through this return policy. If your items are eligible, email firstname.lastname@example.org to begin the return process. We accept returns or exchanges if we are contacted within 21 days of purchase and return/exchange items are postmarked within 30 days of purchase. **
**This return window will be extended during the holiday season. You will have from Black Friday through January 30th to contact us about returns for purchases made during the holiday shopping season.
Customers are responsible for ALL return/exchange shipping costs. You may drop your return off at the post office and purchase your shipping label there OR we can invoice you for shipping and once payment has been received, send a return shipping label to your email address.
To begin the process of a return: Please contact email@example.com prior to returning or exchanging your items with your name, order number and item(s) being returned. If you ship an item back without first processing a request the item is damaged, washed, worn, altered, or was purchased from a final clearance sale, your item may be shipped back to you with no refund or store credit. If you initiate a return and then do not send it back/drop it off within 7 days of when contact was initiated, the return may denied or you may only receive a credit. For example: You purchased a gift for someone and it didn't fit. You reach out and ask to exchange it. The item you're exchanging for is taken out of inventory to reserve it for you. However, it's weeks later and you have failed to return the originally purchased item. The exchanged item will be put back and your item will no longer be eligible for return.
To be eligible for a full refund or exchange, your item must be unaltered, unworn, and unwashed, with tags attached. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Once returned item(s) is/are received, your item will be processed within 1-3 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than gift card), the refund will be issued to your bank.
Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution). Returns will be processed to the original payment method (or gift certificate upon request).
All sales are final on clearance items. Gift cards cannot be returned.
If you have any questions about your online return, please e-mail firstname.lastname@example.org.
Lost or Stolen Items
The Be Me Boutique is not responsible for the replacement of lost or stolen items. If your tracking number shows your package as "delivered" and you believe it to be lost or stolen, you can file a claim with USPS.
The Be Me Boutique takes the time to package items with care, ensuring that clothing is sealed in a bag and items considered particularly delicate are wrapped with extra padding. Therefore, The Be Me Boutique is not responsible for packaging that was damaged during the shipping process. If you receive a damaged package, take a look inside to see if any of your items were damaged. If they were, you can file a claim with USPS.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company: it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com so that we can look into it further.
We accept returns for an exchange that are post-marked within 30 days for exchange. Due to limited quantities on most items, it is recommended that you contact us asap if you are hoping to exchange for a different size. You may also exchange for another item with the same purchase price or pay the difference if an exchange item you select costs more. Exchanges will not ship out until the item(s) coming back have been received and inspected.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. For any questions regarding refunds/exchanges, please e-mail firstname.lastname@example.org.
If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance in case we don’t receive your returned item.